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Frequently asked questions

Here are our customers' most frequent questions.

About products

What kind of products does Lunaawell offer?

We create premium wellness supplements made with clean, effective ingredients that support your body’s natural balance, from stress resilience to skin health and cellular vitality.

What makes Lunaawell products different?

Our formulas are designed to work in harmony with the body using only high-quality, responsibly sourced ingredients. We prioritize bioavailability, many of our actives are delivered in liposomal or highly absorbable forms for optimal cellular support.

Are Lunaawell supplements vegan or vegetarian?

Some of our products are plant-based and suitable for vegans, while others may contain animal-derived ingredients like bovine collagen. Please refer to each product label for specific dietary information.

Do your products contain artificial additives?

No. All our supplements are formulated without artificial flavors, colors, or fillers. We believe in a clean-label philosophy, using only what’s necessary for efficacy and safety.

Are your products tested for quality?

Yes. Every batch is tested for identity, purity, microbiology, and heavy metals. Certificates of Analysis (COAs) are accessible via a QR code on the product packaging.

What is cellular vitality and why does it matter?

Many of our ingredients are chosen to support health at the cellular level where energy, regeneration, and resilience begin. We use delivery systems like liposomes to help key nutrients reach your cells more efficiently.

About orders

How do I place an order on Lunaawell?

Simply add your desired products to the cart and go to checkout (press the "Checkout" button) to complete the delivery details and payment of the order. Our store is secure and user-friendly, being able to finish the payment directly and securely from checkout. If you encounter problems please contact us directly, we are eager to help!

What payment methods do you accept?

We accept all major debit cards, as well as Apple Pay, Google Pay, and other local payment options depending on your region. Besides that, we accept cash on delivery only for Romania.

How can I track my order?

Once your order ships, you'll receive an email with a tracking link. You can also log in to your Lunaawell account at any time to check your order status. If you can't find any information about your order, contact us directly.

Where do you ship?

We offer shipping nationwide in Romania. Shipping costs and estimated delivery times are shown at checkout. You’ll also receive full tracking details once your order is confirmed.

What is your return policy?

We want you to love your Lunaawell experience. Details about returns and refunds are available during checkout or on delivery & return policy page here. If you need help, reach out to us at hello@lunaawell.com

Do I need an account to place an order?

No account is needed to place an order, but creating one allows you to track orders, manage subscriptions and speed up future checkouts. You can easily create an account by just introducing your e-mail address (you will receive a code via email to use at login)!

Didn't find your answer?

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