Terms & Conditions

ACCEPTANCE OF TERMS AND CONDITIONS

By accessing this website and/or using any of the services provided, you confirm that you have read, understood, and agreed to the terms and conditions presented. If you do not agree with these terms, please do not use the website.

GENERAL INFORMATION ABOUT THE WEBSITE

The Lunaawell website is managed by Lunaawell SRL with registered office at Str. Buna Ziua 37, bl. E3B, sc. 1, ap. 29A, Cluj, Cluj-Napoca, registered with the Trade Register under no. J2025054040006, having the Fiscal Identification Code (CUI) 52200206.
The content of this website is for general informational purposes and does not guarantee the accuracy of the information at any given time, although every effort will be made to ensure that the information published is accurate.
Lunaawell SRL does not guarantee that the information on the site is always up to date or free of errors. Use of the information is at the user's own risk. Lunaawell SRL is also not responsible for any damage caused by the use of the site.

INTELLECTUAL PROPERTY

Lunaawell SRL will not transfer ownership rights over the software applications.
Lunaawell SRL retains full ownership rights, including all copyrights and patent rights. You are not permitted to redistribute, sell, decompile, or disassemble the software into a form perceptible to humans.
All information, products, or applications on this website are the property of Lunaawell SRL, which reserves the right to modify the content and/or structure of the site at any time, without prior notice.
The entire content of www.lunaawell.com is protected under copyright law, with all rights reserved. Any copying, modification, display, distribution, transmission, publication, commercialization, licensing, creation of derivative works, or use of the content for any purpose without the written consent of Lunaawell SRL is prohibited.
Access and use of the www.lunaawell.com pages are free and intended to assist users in quickly and easily finding the information they need.
The information on www.lunaawell.com is of general interest and made available to users free of charge.
The term "user" refers to any natural or legal person accessing the website.
You may copy and print the content of www.lunaawell.com for personal, non-commercial use only. In any other situation, the content may not be reproduced, modified, or exploited without the express consent of the www.lunaawell.com representatives.

DISCLAIMER OF LIABILITY

Lunaawell SRL does not guarantee that the information on the site is always up to date or error-free. Use of the information is at the user's own risk.
Lunaawell SRL does not guarantee:
– uninterrupted use of the website;
– the absence of negative effects on other systems;
– that the website is free of viruses or other harmful components.

All information regarding www.lunaawell.com products, prices, technical details, marketing campaigns, and promotions is provided for informational purposes only. Nothing on the website constitutes a binding offer, and Lunaawell SRL is not liable without a formal agreement.

COMMUNICATION WITH WEBSITE VISITORS

Visitors may contact us via live chat, email, phone, or the forms available on the website.
Initiating contact is considered consent to receive a response and the requested information.
Following the initial communication, Lunaawell SRL considers it a legitimate interest to send further relevant information, not of newsletter nature. Such information may concern product improvements, the launch of new products, or topics related to the initial discussion.

PERSONAL DATA PROTECTION (GDPR)

The website complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals regarding the processing of personal data and the free movement of such data, repealing Directive 95/46/EC (GDPR).
 More details are available in the Personal Data Processing Policy: here.

PURPOSE OF WEBSITE CONTENT

The website aims to provide accurate and up-to-date information.
Lunaawell SRL cannot guarantee the pages are error-free but will make every effort to ensure accurate information and correct any errors.
Anyone interested in purchasing a product or service presented on the site is requested to contact Lunaawell SRL via the contact methods listed on the Contact page to confirm availability, conditions, prices, and technical or other relevant information.

ADVERTISING

www.lunaawell.com may display advertisements for its own products and for third-party products or services.
By using www.lunaawell.com and accepting its Terms and Conditions and Privacy Policy, you expressly agree to receive these commercial communications.

LINKS TO OTHER WEBSITES

This website may contain links or references to other websites deemed useful in relation to its content but which are not under the control or direction of Lunaawell SRL.
When using such links or references, the terms and conditions of those external sites shall apply.
Lunaawell SRL cannot guarantee or control the accuracy or timeliness of information on third-party websites referred to from its site.

COOKIE POLICY

This website uses cookies to enhance user experience. Continued browsing implies acceptance of cookie usage.
 More details are available in the Cookie Policy: here.

CHANGES TO TERMS AND CONDITIONS

Lunaawell SRL reserves the right to modify these terms and conditions without prior notice.
The updated version will be available on the website and will take effect from the date of publication.

Specific Terms for Lunaa Intelligence®

1. Nature of the service

1.1 Lunaa Realign™ is a private 1:1 educational and decision-clarity service, structured over 28 days or 12 weeks, delivered entirely online via video sessions and asynchronous WhatsApp support, accompanied by a structured workbook and a personalized 60-day Lunaawell® food supplement protocol.

1.2 Lunaa Realign™ does NOT constitute and cannot be interpreted as: (i) a medical act, consultation or treatment within the meaning of Romanian Law no. 95/2006 on healthcare reform; (ii) psychotherapy, psychological counseling, clinical assessment or any other reserved act of a licensed psychologist within the meaning of Romanian Law no. 213/2004 and the Code of Ethics of Psychologists; (iii) treatment of any illness, disorder or condition; (iv) legal or financial advice.

1.3 The Provider does not diagnose, does not prescribe and does not guarantee specific outcomes (clinical, financial, professional or emotional). All decisions taken following sessions remain solely the Client’s responsibility.

2. Eligibility

2.1 The Client declares on their own responsibility that they: (i) are at least 18 years old and have full legal capacity; (ii) participate of their own initiative; (iii) are not currently undergoing active treatment for a severe psychiatric condition (e.g. decompensated bipolar disorder, major depression with suicidal risk, psychotic disorder, active addiction); if they are, they will consult their treating physician beforehand and inform the Provider through the intake questionnaire.

2.2 The Provider reserves the right, at its sole discretion, to refuse access or to interrupt or suspend sessions if the intake questionnaire or the course of the program reveals that the service is not suitable for the Client. In such cases, amounts corresponding to sessions not yet performed are refunded on a pro-rata basis.

2.3 The service is not intended for crisis situations.

3. Contract formation

3.1 The contract is concluded through: (i) completion of the intake questionnaire; (ii) full payment of the communicated investment; (iii) written confirmation by the Provider. At that point, the Client receives the mandatory pre-contractual information under Romanian Emergency Ordinance no. 34/2014 (transposing EU Directive 2011/83 on consumer rights).

3.2 Sessions begin on a mutually agreed date, generally within 14 days of confirmation, unless the Client expressly requests an earlier start (see Section 4).

4. Right of withdrawal (Emergency Ordinance no. 34/2014)

4.1 As a consumer, the Client has a legal right of withdrawal of 14 calendar days from the conclusion of the contract, without justification and without penalties, exercised through an unequivocal notice (the model form attached to these T&C or an email sent to ruxandra@lunaawell.com).

4.2 Exception — fully performed services: if, at the express request of the Client, performance begins before the expiry of the 14-day period and the service is fully performed, the Client loses the right of withdrawal upon completion of performance, in accordance with Article 16 letter (a) of Emergency Ordinance no. 34/2014. The Client expressly confirms this at the time of payment.

4.3 Partial withdrawal during performance: if the Client expressly requested that performance begin within the 14-day period and subsequently withdraws before full performance, the Client owes an amount proportional to the services effectively rendered up to the date of the withdrawal notice (Article 14(3) of Emergency Ordinance no. 34/2014). For clarity: each 1:1 session held, any digital materials access already opened, any food supplements already shipped, and any asynchronous coaching already provided are considered effectively rendered services.

4.4 Lunaawell® supplements delivered as physical goods: unsealed health-related products cannot be returned after unsealing (Article 16 letter (e) of Emergency Ordinance no. 34/2014). Sealed products may be returned in accordance with the general return policy.

5. Rescheduling, no-shows, interruptions

5.1 Rescheduling a 1:1 session is permitted with at least 24 hours’ notice, once per session, subject to the Provider’s availability.

5.2 No-shows and notice given less than 24 hours in advance result in forfeiture of the session, without refund.

5.3 The 28-day program must be completed within a maximum of 8 calendar weeks from the first session. After this period, any unused sessions are deemed rendered.

5.4 The Provider may reschedule a session for objective reasons (illness, force majeure), upon reasonable prior notice, without giving rise to additional obligations.

6. Confidentiality

6.1 The Provider keeps confidential the information shared by the Client during sessions, except where: (i) disclosure is required by a competent public authority under the law; (ii) the Client expressly consents; (iii) the Provider has a legal or moral duty to act in order to protect the life or physical integrity of the Client or of a third party.

6.2 The communication within Lunaa Realign™ does NOT constitute a legally privileged relationship comparable to attorney–client, physician–patient or psychologist–client. The content of sessions may be requested as evidence in legal proceedings and benefits from no legal privilege.

6.3 Recording of sessions (audio, video, transcript) by either party is permitted only with the prior written consent of the other party. Any materials recorded by the Provider for internal quality purposes are deleted within 30 days at the latest.

7. Intellectual property

7.1 All materials made available within the program (workbooks, Lunaa Intelligence® methodology, models, exercises, session structures, recordings, audio/video content) are the exclusive property of LUNAAWELL S.R.L. and protected under Romanian Law no. 8/1996 on copyright and related rights.

7.2 The Provider grants the Client a personal, non-exclusive, non-transferable, royalty-free, perpetual license to use the materials exclusively for their own personal use, within the program and subsequently for personal review.

7.3 The following are expressly prohibited: reproduction, redistribution, publication, transfer to third parties, translation, adaptation, commercial use, uploading to other platforms, and use of the materials to build derivative products (courses, workshops, online or offline content).

7.4 The trademarks Lunaawell® and Lunaa Intelligence® are registered property of LUNAAWELL S.R.L. Any use by third parties without written consent is prohibited.

8. Limitation of the Provider’s liability

8.1 The Provider undertakes to perform the service professionally and diligently but does NOT guarantee specific outcomes — financial, professional, health-related or emotional. Outcomes described in marketing materials are illustrative and reflect the experience of past clients.

8.2 The Provider is NOT liable for decisions taken by the Client following sessions (professional, financial, relational, medical) or for their consequences. All such decisions remain the Client’s.

8.3 The Provider’s total liability to the Client for any claim arising out of or in connection with the Lunaa Realign™ service is limited to the amount actually paid by the Client for the relevant edition.

8.4 The Provider is NOT liable for: (i) indirect damages, lost opportunities, loss of profits; (ii) damages resulting from the Client’s failure to follow the recommendations of their treating physician or other licensed professionals; (iii) technical issues related to the Client’s equipment or connection.

8.5 The above limitations apply to the extent permitted by law and do not affect mandatory consumer rights provided by applicable law.

9. Conduct

9.1 The Client undertakes to participate in good faith and to treat the Provider with respect. Abusive, discriminatory, harassing or intimidating behavior results in immediate termination of the service, without refund for the unperformed period, save for any mandatory minimum amount provided by law.

10. Alternative dispute resolution (ANPC)

10.1 In case of dispute, the Client may resort to the alternative dispute resolution procedure (SAL) managed by ANPC (https://anpc.ro/ce-este-sal).

GOVERNING LAW AND DISPUTE RESOLUTION

These terms are governed by Romanian law. Any dispute will be resolved amicably, and if this is not possible, it will be submitted to the competent Romanian courts.

CONTACT

For any questions or clarifications, please contact us at: hello@lunaawell.com.

Last updated: 28.06.2026