Payment Methods

To purchase products from the Lunaawell store, you can pay online by card, which is also available via Apple Pay and Google Pay, or by cash on delivery, paid directly to the courier.

Debit card payment processing is provided and secured by Shopify through the Shopify Payments service. The accepted cards are VISA and Mastercard. No additional transaction fee is charged.

If the card is associated with an account in a currency other than RON, transactions are made in RON, at the exchange rate of the issuing bank for the respective card. In this case, no additional transaction fee will be charged.

How to pay via card?

On the checkout page, in the payment section, you will have the option “Pay online with card”. You can enter your card details directly from the checkout page, without being redirected to another page. Make sure that all order details, respectively card details, are correct and click “PAY NOW”.

The transaction will also be confirmed by email, to the account address created in the Lunaawell platform or to the email address entered on the checkout page. If the payment was not authorized, you will be able to try again immediately after the failed payment message is displayed.

Cash on delivery

For deliveries within Romania, you can also choose cash on delivery and pay the courier directly when you receive your package. Select the cash on delivery option in the payment section at checkout. The amount to be paid is the one confirmed in your order, and the courier will issue a receipt for the payment.

Cash on delivery is available for one-time purchases only. Subscriptions require automatic recurring payments and can therefore only be paid online by card.

Pay monthly subscription

You can choose the Monthly Subscription option on eligible products and receive 15% off with automatic monthly deliveries.

How it works:

• Select "Monthly Subscription" on the product page instead of a one-time purchase.
• The subscription has a minimum commitment of 2 monthly payments, the initial order included. After the second payment, it renews automatically each month using your selected payment method, until you cancel it.
• You will receive an email notification before each renewal.
• You can manage your subscription anytime through your customer subscription portal – view upcoming orders and update your details. Access to the portal is provided via email links and/or your customer account after purchase.
• You may request cancellation at any time, in the portal or by writing to hello@lunaawell.com. Cancellation takes effect once the 2-payment minimum is completed. Requests made at least 48 hours before the next renewal date stop the following delivery and payment.

Your statutory 14-day right of withdrawal under Government Ordinance no. 34/2014 remains unaffected and applies as described in our Delivery & Returns policy.